How do we check if a client is eligible for care through the VGDS?

For people aged 18 years and over, who are health care or pensioner concession card holders or dependents of concession card holders

• The patient’s concession card should be sighted, with a valid date as at the date of issuing the voucher.
• It is suitable to complete treatment where a patient’s concession card is not being renewed by Centrelink but was valid as at the issue date of the voucher.
• Where a patient presents with a voucher and eligibility cannot be confirmed, treatment should not be provided until confirmation of eligibility is received; contact should be made with the authorising agency for advice.

For Aboriginal and Torres Strait Islander peoples, and Refugees and Asylum Seekers

• Presenting with a valid voucher is sufficient evidence that they are eligible.